Cancellation, Refunds and Charges Policy                                                                            

If a student has been issued with a CAS visa letter (CAS stands for Confirmation of Acceptance for Studies) and has been granted a visa to study in the Finland with Firelake University (FUF), then the university will not refund any fees already paid.

If a student has been issued with a CAS visa letter and has not applied for a visa to study in the Finland, then no refund is applicable. However, under exceptional circumstances, the management may decide to refund between 25% and 50%, decided on a case to case basis.

If a student has been issued with a CAS visa letter and has been refused a visa to study in the Finland with LCB, due to no fault on the part of the student, then the university will refund all fees already paid, less €150 administration fee. However, if the refusal is due to inappropriate application or providing misleading/forged documents in order to obtain a student visa, then no refund is applicable.

If the university cancels a program, then students will receive a refund of 100% of fees already paid. If a student has not been issued with a CAS letter, but wishes to withdraw from the program more than 4 weeks prior to the program start date, then the university will refund all fess, less €150 administration fee. If the student decides to withdraw from the program between 4 and 2 weeks prior to the program start date, then the university will refund only 50% of the total fee for the program, less €150 administration fee. However if the refund request is made less than 2 weeks prior to the program start date, or after the program start date, then no refund is applicable.

In order to comply with the Consumer Protection (Distance Selling) Regulations, online students will be entitled to a full refund if they notify the University of their Desire to cancel within 7 days of registration and payment. This provision is subject to the student not using the online study platform for more than 60 minutes.
Online student payments that cannot be traced to the sender will be refunded to the sending account, but may incur a €150 administration fee.

For Masters Students:

  • If a dissertation first attempt fails, then the student has the option to resubmit, but must pay a €250 administration fee. In such a case, a mark of distinction is not possible. If the second attempt fails, then the student will be offered a Post Graduate Diploma (PGD). 

  • If a dissertation first attempt is found to have been plagiarized, then the student has the option to resubmit a new dissertation, but must pay a €1200 fee. In such a case, a mark of distinction is not possible. Both the first and second attempts will be sent to the University, who may impose a further sanction.

Refund Procedure

All student or prospective student requests for a refund must be made in writing addressed to the university President (j.palojarvi@fuf.fi). The university will acknowledge requests for refunds within one working day, but may take up to 40 days to settle the matter. Who will the refund be paid to?

Normally a refund will only be made directly to the person who made the payment. However, if the university is requested to discount another student’s outstanding fee by the refund amount, or is requested to refund the money to another person, a €150 administration charge will apply. The university is under no obligation to honor such a request and such decisions are at the discretion of the management.
 
This Policy is subject to annual review
Last reviewed: December 2020
Next review: November 2021