Quality Assurance Manual

Firelake University Finland

Table of Contents
Quality management system description
Quality Assurance Body Descriptions
Human Resources
Students
Appendix 1- Administration
Appendix 2 - Quality Assurance Responsibility and Authority
Appendix 3 - Policies, Rules and Regulation of FU

This document outlines policy and process of the procedural requirements for the quality management system of Firelake University Finland. It is emphasized that the quality system requirements are complementary to specified needs for academic services. Varying needs have influenced the design and implementation of the quality management system. It is not the purpose of this document to imply uniformity of management systems with other organizations providing similar services.

Being independent body Firelake University Finland had created and implemented its own policies to suit organization needs. However, those documents are in strict coherence with rules and regulations of every accrediting and awarding body that FUF cooperate with.

Aim

The overall aim of the Firelake University Quality Assurance Strategy is to demonstrate that FUF is capable to deliver high standard lectures for programs validated and accredited by external awarding bodies. In particular:

  • To satisfy the Accreditation Institutions that the whole range of provision, across academic and support areas, is of the highest possible quality.
  • To demonstrate that standard of teaching is appropriate and that provision meets the requirements of the recognizer academic infrastructure.
  • To ensure a commitment not only to quality assurance but also to the enhancement of the quality of the student experience.
  • To implement the Institution’s approach to quality assurance and enhancement in an efficient and effective manner.

Principles

The management of the Quality Assurance Strategy has been underpinned and shaped by a number of key principles. Those are as follows:

  •  comprehensive coverage;
  •  internal peer review;
  •  external peer review;
  •  staff involvement;
  •  feedback.

The quality strategy aims to achieve comprehensive coverage by addressing quality across the university. Thus, the process of assuring and enhancing quality is addressed through a comprehensive range of mechanisms which cover: program approval and validation by external body;

Program and annual monitoring; subject review; monitoring and review of all service areas includes learning support.

Internal peer review is an important basis for assuring and enhancing quality. Peer observation of teaching provides an annual opportunity for staff to observe the teaching of a colleague, and to be observed themselves, as the basis for a dialogue about learning and teaching.

External peer review provides an independent assessment of standards and quality, and is achieved in a number of ways, such as external examiner reports which form a critical element of the annual monitoring process; all review events involve external subject expertise.

All staff has a responsibility to be fully involved in the quality assurance and enhancement of their own work. Additionally FUF aims to involve as many staff as possible in quality assurance and to provide support and training as appropriate.

Feedback from both students and staff provide us with key information about quality on which action is taken. Student feedback is a critical part of our quality strategy and is obtained at module level and through a variety of mechanisms implemented by the support services.

Quality Management System Description

General requirements

The Organization’s quality management system is documented, implemented, maintained and continually improved where necessary. To achieve this we have undertaken the following as applicable:

  • Identified the processes needed to operate the management system.
  • Determined the sequence and relationship of these processes.
  • Determined the criteria and methods required to ensure that the processes are operated and controlled.
  • Ensured that all necessary information has been obtained to support the operation and monitoring of the processes.
  • Ensure that we measure, monitor and analyze the processes and implement the necessary actions to achieve the results planned and to achieve any opportunity to improve.

Quality Policy

We have established our own Best Practice Quality Assurance System (BPQAS) that ensures for employers skilful labor. BPQAS ensure that it:

  • Is appropriate for our needs and our students;
  • Commits us to meeting our own and our students requirements and aiming for continual improvement;
  • Provides a framework for establishing and reviewing our quality objectives;
  • Is communicated, understood and implemented throughout our whole operation;
  • The Quality Policy is reviewed at least annually for continuing suitability.

Quality planning

We have identified and planned the activities and resources needed to achieve objectives. This planning is consistent with other requirements of the management system and the results are documented in the various forms required by the business. Planning covers:

  • The processes required in management system including any allowed exclusion;
  • The resources needed at different stages to achieve the desired results;
  • The actions needed to achieve continual improvement; 
  • Where changes are needed planning is conducted in a controlled manner and the management system is maintained during the required change.

Program monitoring and review

FUF routinely monitors the effectiveness of its programs through an institutional process engaging senior management, staff, and students. To this aim, we rely on feedback received internally (from students and faculty) and externally (from examiners and advisors). Each semester, we gather feedback through student evaluation forms. FUF records most lecture sessions, enabling constant monitoring of staff performance, which drives evaluation and review discussions. Also regularly monitored is the conduct of seminars, double marking of student work, and clarity of feedback provided to students. We collect external examiners’ reports at each exam board, and act upon their recommendations.

There are four types of review in place:  

  1. Validation - validation of new programs/pathways or changes exceeding 30% of existing program specification. This review requires full membership of the validation panel.
  2. Periodic review - at the end of each semester Program Curriculum Committee revise program specification and if any changes are suggested propose them committee.

Academic Board for acceptance.

Annual monitoring - designed to ensure that our programs are valid and current, and their intended learning outcomes are being attained by students. The annual monitoring of the program is done by the report of Program Directors that contributes to Annual

University and Course Review.

Annual University and course review provide an overview of the last twelve months, identifying areas of good practice and any issues that were critical in the operation of the university program.

Administration

We have established an administration management system as a means of meeting our quality policy, to achieve our quality objectives and to ensure that the product and/or service conform to our customer requirement. The line management is shown in the form of organization chart.

Management Representative (Quality Assurance Coordinator)

We have appointed a management representative who, irrespective of other responsibilities, has defined authority for:

  • Ensuring that the management system is implemented and maintained in accordance with the requirements of Best Practice Quality Assurance System (BPQAS);
  • Reporting on the performance of the management system, including needs for improvement to top management. 
  • Ensuring awareness of customer requirements throughout our Organization. 
  • The responsibility for liaison with external parties on matters relating to the management system.

 
Quality Assurance Dody Description 
 
Firelake University Finland Academic Board

The Academic Board is responsible for advising the President and Shareholders about general issues relating to scholarship, teaching and courses at the including: the maintenance of academic standards, the review of courses, the approval of the institution’s quality assurance procedures; and the proposal for approval of new taught Programs of study to be validated or accredited by external awarding body. 

Subject to the requirements of validating and accrediting bodies as may be applicable, Academic

Board is responsible for:

  1. General issues relating to the research, scholarship, teaching and Programs at the University including criteria for the admission of students; the appointment and removal of internal and external examiners; policies and procedures for assessment and examination of students; the content of the curriculum; academic standards and the validation and review of programs; the procedures for the award by the accrediting and validation bodies of degrees and other qualifications
  2. Considering the development of the academic activities of the University and the resources needed to support them and for advising the President and the Shareholder thereon.

Academic Board Composition

  • The President in the Chair / Quality Assurance Coordinator
  • The Program Directors
  • Two Senior Faculty Members
  • The Program Administrator as Secretary to Academic Board
  • One Visiting Faculty Representative
  • One Student Representative
  • Student Welfare Officer

Quality Assurance Coordinator (Manager)

It is overall responsibility of the Quality Assurance Coordinator to make certain that QA processes are in place and operating in an appropriate manner. The post of Quality Assurance Coordinator has been established to develop quality assurance and enhancement procedures which are fully understood and implemented by staff delivering any program for which FUF has the responsibility for quality assurance. The Quality Assurance Coordinator is responsible to the Academic Board for advising on the quality management and enhancement strategy and the framework for assuring academic standards and promoting quality enhancement. It also oversees policy, procedure and regulatory frameworks and the Learning, Teaching and Assessment Strategy.

Student Welfare Officer

Student Welfare Officer will facilitate effective partnership between students and staff of FUF. He / She works in partnership with colleagues and others to contribute to the reduction of disaffection, anti-social behavior and nonattendance in classes on the part of students. Provide a voice for students in Joint Board of Studies and other statutory bodies. They reports directly to FUF.

Academic Board.

  • The Student Welfare Officer (SWO) main role in the University is to help to ensure that University students are secure, happy and settled so that they can get the maximum benefit from their course.
  • This requires the SWO to engage with a wide range of welfare issues among which students lifestyle,  accommodation and housing are particularly important.
  • The SWO is encouraged to think creatively and to propose initiatives in these areas.
  • The SWO is also expected to be an active member of the small administrative team which supports the teaching activities of the school, helping colleagues with their duties where necessary, whether or not these are directly connected with student welfare, and playing a full part in the life of the university
  • The SWO represents student voice in various FUF committees.

 
Students Representative

We encourage our students to engage constructively with staff through the Staff – Student Liaison

Committee to identify aspects of good practice and also to identify areas where there is scope for improvement, with the assurance that they will not be penalised for so doing.

Student representatives on SSLC act on behalf of the student cohort. They are responsible for raising issues, bringing forward ideas and suggestions, and responding to items brought forward by staff.

Student representatives are expected to seek out the issues that are affecting the student learning experience through regular and pro-active liaison with the student cohort and through regular contact with the Students' Union of University of Wales (including regular attendance at meetings of the Students' Union Academic Council). Student representatives also act as a first point of contact for students wishing to raise issues and ideas relating to the student learning experience.

Examination Board

The duty of Examination Board is to ensure that all Examination, Assessment and Awards Boards shall conduct examinations and assessment in accordance with the approved examination regulations of the award and in accordance with the principles and regulations laid down by other appropriate validating bodies. The only body vested with the power of decision on examination results is the FUF Examination Board.

The members of the examination board are as follows:

  • Superintendent of Examination / Quality Assurance Coordinator
  • External Moderator
  • External Examiner
  • Program Director
  • Module Leaders
  • Program Administrator as the Secretary to the Board


Program Curriculum Committee

The mission of the Curriculum Committee is to provide guidance, advocacy, and supervision by ensuring that the curriculum is academically sound, comprehensive, and responsive to the evolving needs of the community, thus serving the mission, goals, and educational needs of our students. Program Committees comprise elected student representatives and the teaching team.

They meet each semester to review teaching, learning and the delivery, organization and assessment of each Program. The minutes of these committees are kept as a formal record and made available to students.

Program Committee deals with day to day matters regarding any academic issue concerned with students and faculty members. Foundlings and minutes of the Program Committee meetings will be presented to the LCB Academic Board and JBS.

  • The Program Curriculum Committee shall make recommendations on new programs and new instructional programs to the FUF Academic Board.
  • The Program Curriculum Committee shall be chaired by an administrator designated by the President of FUF.
  • The Program Curriculum Committee meets at the end of academic year to review the progress of the program and discuss annual Program report.

The members of Program Curriculum Committee are as follows:

  • The Chair
  • The Quality Assurance Coordinator
  • The Program Director
  • The Program Administrator
  • All Academic Staff
  • Student Welfare Officer

Program Director

The management of the Program is the ultimate responsibility of the Program Director, who reports to the University President. The Program Director is responsible for maintaining the standards, efficiency and good management of the academic department in accordance with University regulations, guidelines and codes of practice and for the maintenance of quality assurance procedures and processes established by the University.

Director maintains operational responsibility for the academic activity of the University and its curriculum. There are designated senior members of staff who provide strategic leadership to assure the quality of subject provision, and promote academic developments and learning and teaching initiatives.

The role of the Program Director encompasses the following:

  • Overseeing the academic quality of the Program
  • Ensuring that the program content is up to date and relevant
  • Coordination of the academic team
  • Ensuring that all assessment strategies are implemented in accordance with the University policy
  • Maintaining close liaison with academic staff, administration staff, and students, to ensure that any potential problems are identified at an early stage and acted upon accordingly
  • Implementing the University admission policy.

Program Administrator

The Program Administrator is the key contact person for all students to provide services and academic support to particular Program. There are separate Program Administrators for AA, BBA, MBA and Ph.D. program. Program Administrator works under the direct supervision and full cooperation with the Program Director and in accordance with provisions of the relevant Higher Education regulations and the rules and regulations of the Firelake University Finland. The Program Administrator(s) shall perform the following functions but they are not limited to:

  • To contribute to the delivery of a high quality experience for our students by providing effective administrative support as a member of the Program management team.
  • To offer a professional, accurate, reliable and timely service to all our clients and to generate ideas for continuing improvement and innovation.
  • The main responsibilities are: 
  1. To provide administrative support to the Module Leaders 
  2. To assist in the management of pre program courses, orientation, core courses, consulting assignments and congregation 
  3. To assist in the administration of the exams, student assignments and certificates 
  4. Collating and processing student feedback 
  5. Provision of administrative support to the Admission office  Staff – Student Liaison Committee.

The purpose of the Staff - Student Liaison Committee (SSLC) is to represent the views of students and to provide a two-way channel of communication between the Program teaching staff and the student body about all aspects of the FUF Program and the overall learning experience at the University.

Students from each year of the undergraduate and postgraduate Program are represented on the SSLC by their student representatives. As there is specific intake procedures at FUF student representatives are elected once per each intake. Other members of the committee include the Chair, the Director of Studies, academic staff representatives and the School librarian.

The SSLC's remit covers the teaching on the Program and any aspect of the learning experience. It has particular responsibility for:

  • considering changes to programs and units;
  • considering changes to procedures which affect current students;
  • overseeing the general process of student feedback through questionnaires and unit reports.

When problems are identified, the SSLC tries to find a solution and can then make recommendations to nominated individuals or to the FUF Program Committee (which makes the final decision on program issues). 

Module Leaders – Tutors (Faculty Members)

Faculty member is expected to make contributions to the teaching efforts of the, particularly at the diploma level and to carry out activities to develop his/her scholarly, research and/or professional expertise relevant to the profession or discipline. The Faculty member has the responsibility for choice of method of presentation of the Program component, taking account of student feedback and the advice of other staff. The individual Faculty Member has a degree of freedom to experiment with Program delivery, though any major changes may need to be approved by the Program Director and other faculty after discussion, consultation and where needed ratification. Among other duties the faculty member shall in particular provide:

  • Academic and Professional leadership
  • Develop teaching materials in the chosen subject area, in association with appropriate guidance from the unit head or subject specialist or Program Director
  • Attendance at faculty meetings and/or membership of a limited number of committees
  • Collaborate in cross-disciplinary research teams
  • Publish high-ranking refereed journals
  • Conduct class room consultation with students
  • Marking and assessment of exam papers connected with units in the associated thought subject
  • Produce handout notes for students on the associated thought subject(s)
  • Produce draft exam papers and associated marking schemes

Human Resources

As an academic establishment, striving toward excellence in learning and teaching, and the provision of high quality professional and support services, the  undertake to ensure that opportunities are available to all staff to learn and develop within their current role and in preparation for their future career development Firelake University Finland ensure that those personnel who have responsibilities defined in the Quality Assurance Processes are competent on the basis of applicable education, training, skills and experience. Firelake University Finland recognizes that its staff is its most valuable asset. Only through their expertise and commitment will the University achieve its Quality Objectives of the "highest standards in teaching".

Training, awareness and competency

The  is committed to the personal and professional development of all staff. This is a prime responsibility of University President. Those with management responsibility for others are encouraged to support actively the development of the performance and effectiveness of their staff in the achievement of their objectives.

The President provides support to managers in the fulfilment of their responsibilities, and in response to the needs identified through appraisal or otherwise.

The President shall deliver this support by:

  • providing Induction Programs for newly appointed staff
  • organizing a Staff Development Program of events to meet training and development needs of staff throughout the University
  • disseminating information on training and development opportunities
  • circulating information about internal staff development opportunities
  • providing advice and guidance about external training provision
  • working with individuals or with groups
  • providing funds for training and updating in accordance with policies and practices of the University

Training, awareness and competency – staff development

Firelake University Finland encourages its academic staff to contribute and publish research and white papers in journals. We are committed to contribute with expenses for attending postgraduate programs, to enable our staff to be updated and to improve their qualifications. In FUF commitment to achieve its high quality standards we undertake that: 

  • We will encourage our staff to take part in exchange Programs and research activities
  • We have introduce peer- to –peer policy in order to improve staff performance and to learn from other senior lecturers;
  • Academic staff is obliged to know and familiarize themselves with all policies and procedures regarding University Quality Management;
  • Appraisal policy toward teaching and administration staff allows us to monitor and take immediate action in order to rectify and minimize any arising problems

Students

Our students come from different countries, with different nationalities and different cultural background. It is our duty as management team to make them feel home like, our students are not anonymous in our, they are our assets and we care of them and we control their progress.

We have developed and adopted several policies to help students with their academic life. Before start of each semester students must be familiarized with rules and policies existing in the web site.

They must be also informed of Appeals and Complains Policy, Plagiarism Policy, Assessment Submission Procedure, Students Complains Procedure. In order to comply with FUF Quality Assurance Policy, students are given all necessary addresses (including email addresses) to main offices in Validation Unit of Firelake University Finland.

Students Admission

All inquiries from prospective students are answered by our admission department.
The admission procedure is as follows:

  • Answer to student inquiry – information regarding required documents
  • Receiving application – after checking qualification Letter of Offer is issued
  • Receiving confirmation and payment from the student
  • Letter of Enrolment issued and given student ID number
  • Student collected from airport, Train station, Buss startion
  • Induction week

Students Induction

Upon arrival to University students are collected and taken care of by our Student Welfare Officer. The induction period starts week before classes are commenced. During induction week students are familiarized with procedures, policies and regulations of our University. They also have a meeting with administration and all teaching staff.

Students – appeals and compliance policy

At the beginning of each session students are informed of appeals policy currently in place. FUF takes seriously the handling of student complaints and appeals. Its policies are periodically reviewed and updated by a quality assurance committee, headed by the university President. These policies and procedures are explained during the induction process, and documented in the student handbook and on the university’s website. Guidance is also provided by the student welfare officer on the resolution of grievances and complaints. Staff members are trained to address and resolve student complaints. University senior management takes student complaints into consideration during the review process meant to enhance learning opportunities for students.

Students – Assessment

The assessment form at FUF is described within each module specification. Student needs to follow rules and procedures set by University regarding setting the exams and assignments. All exam papers and assignments need to be returned to students with grading in two weeks after examination. FUF recognize that assessment is important part of learning process; therefore the management has adopted the policy that Program Directors shall inform the students, in writing at the beginning of the semester of the following:

  • Methods of assessment to be used in their schemes of study including weighting given to the assessment components of each module etc.;
  • Information concerning the verification and appeals procedure and unfair practice procedure; 
  • That any exceptional or mitigating circumstances which may adversely affect their performance, must be reported to the appropriate examining board;
  • That students who, without good cause absent themselves from examinations or fail to complete their forms of assessment by the required date, shall be awarded a zero mark for the module concerned;
  • That students requiring special provision (e.g. those with dyslexia) should contact the superintendent of examination as soon as is practicable in order to discuss their requirements. They shall make reasonable adjustments for candidates with special needs, in compliance with the requirements of prevailing legislation.

Students – Assignments

Assignments are part of the learning process. All assignments must be submitted by the tutor to the relevant Program Director during first two weeks of each semester. Assignments need to be verified by Program Director and appointed External Examiner. FUF adopted policy of assignment submission that need to be followed by all concern staff. Some of the points of the said policy are as follows:

  • Lecturers give assignment for their respective module, specifying the deadline for submission to the students.
  • Students should submit the assignment along with the assignment coversheet on or before the specified deadline between 10.am and 3.pm to the Program administrator.
  • On submission of the assignment the students must collect their copy of the Assignment cover sheet.
  • On receiving the assignments the program administrator, must give students copy (white color sheet) of  assignment, the lecturer’s copy (pink color sheet) and the assignment to be kept in the corresponding lecturers pigeonhole and the administration copy (Blue color sheet) to be filed in the corresponding module file in the office.
  • Lecturers must check their pigeonhole quite frequently. Upon receiving the assignment, the lecturers should start marking the assignment on the basis of the marking policy of he awarding body marking policy.
  • After marking the assignment, the assignment should be forwarded to the program academic coordinator or the external verifier of the awarding body for quality assurance and grading.
  • The assignments are given back to the administrator with the grades specified, and this is forwarded to the academic coordinator.
  • The Lectures must inform the students about their grades after the approval from academic head. 


Students – Unfair Practice

Firelake University Finland takes very seriously all cases of Unfair Practices and in particular Plagiarism, which can be defined as using without acknowledgement another person’s words or ideas and submitting them for assessment as though it were one’s own work.

It is an unfair practice to commit any act whereby a person may obtain for himself/herself or for another, an unpermitted advantage. This shall apply whether the candidate acts alone or in conjunction with another/others. Any action or actions shall be deemed to fall within this definition whether occurring during, or in relation to, a formal examination, a piece of coursework, or any form of assessment undertaken in pursuit of a qualification of the University.  

Every case of suspected plagiarism or unfair practice is considered by Unfair Practice Committee.

Firelake University Finland has established an Unfair Practice Committee for the purpose of investigating allegations of unfair practice in examinations. The Committee consists of members of the contracted academic staff of the chosen to be representative of the Faculties.

Each Committee shall normally consist of 3 members selected from the Academic Staff. Whenever possible the Committee shall not contain members of staff from a department in which the student is studying. If that is not possible, one of the three members may be external to the institution concerned. The Chair of the Committee shall be designated by Senior Management Team of FUF.

An independent person may be appointed as an additional member of the Committee if required and at the discretion of the University.

The Director of Validation Services of the University or his/her nominee shall be invited to attend, as an observer, all meetings of the Unfair Practice Committee. The Program Administrator of the University shall supply to the University details of the allegations of unfair practice and any other information relevant to the meeting of the Committee of Enquiry.

Appendix 1 - Administration

Firelake University Finland  -  Administration

The full duties and responsibilities of the posts included in this manual are combined in separate document. For full details please refer to FUF – Duties and Responsibilities.

University President

General

The general role of the university President is to provide leadership and direction to FUF through policy formulation, development and implementation to ensure accountability and responsibility for efficient and effective compliance with rules, laws, regulations, policies and procedures.

Duties include developing management systems and control processes to promote policy and procedural compliance and efficiency within the FUF; developing, directing and implementing responsive, proactive, sound and accountable fiscal, budget, human resources, and extramural programs. Facilitate, support and enhance opportunities for the FUF to engage in new and innovative entrepreneurship initiatives by assisting faculty, staff and administrators in the conception, design, execution, management and control of such projects.

Admissions Officer

Functional Reporting-Student Welfare Officer – Administrative Reporting – University President

Admission Officer should play main role in enrolment activities of the University. The Admissions officer shall provide dedicated administrative support for the admission of international and local students.

Office Administrator 

Functional Reporting - Student Welfare Officer – Administrative Reporting – University President

Office Administrator should play main role in administrative and support enrolment activities of the university. The Office Administrator shall provide administrative support to the senior FUF staff members including board and external official members visiting the university. The Office Administrator shall operate manual and computerised office systems, including maintenance of files, documents etc., through methods of filing hard copy paper records and maintaining databases.

Executive Secretary

Functional and Administrative Reporting - University President

The Executive Secretary is responsible for providing secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner.

Executive Secretary is expected to play main role in administrative activities of the University.
 

Administrator cum Librarian

Functional and Administrative Reporting -University President

The Administrator is expected to play supporting role in the administrative and students supporting activities of the University. The Administrator shall provide administrative support to the President, Program Director(s) and other FUF staff. The Administrator also shall undertake office reception duties, both in person and on the telephone, including taking messages for other staff 

In Charge - Librarian

Functional and Administrative Reporting – Program Directors

Librarian provides support to members of an academic community including students, researchers and lecturing staff. Typically, an academic librarian will manage, organize, evaluate and disseminate information. May also undertake project work for the library as a whole. A key aspect of its work is facilitating and supporting learning by teaching information retrieval skills to students and staff. The Librarian should be involved with database management and web page development.

Part-Time Faculty

Functional Reporting - Program Director 

Under the direct supervision and full cooperation with the Program Director a Faculty member is expected to make contributions to the teaching efforts of the , particularly at the diploma level and to carry out activities to develop his/her scholarly, research and/or professional expertise relevant to the profession or discipline. The Faculty member has the responsibility for choice of method of presentation of the course component, taking account of student feedback and the advice of other staff. The individual Faculty Member has a degree of freedom to experiment with course delivery, though any major changes may need to be approved by the Program Director and other faculty after discussion, consultation and where needed ratification.

Ph.D. Program Director

Functional reporting - Program Director, Administrative Reporting- University President

Under the direct supervision and full cooperation with the Program Director and in accordance with provisions of the relevant Higher Education regulations and the rules and regulations of the Firelake University Finland, and its policies the Ph.D. Program Administrator(s) shall serve as the primary administrative support person to a work-unit or department by performing a wide variety of confidential clerical and administrative functions on all official matters.

MBA Program Administrator  

Functional reporting - Program Director, Administrative Reporting- University President

 Under the direct supervision and full cooperation with the Program Director and in accordance with provisions of the relevant Higher Education regulations and the rules and regulations of the Firelake University Finland, and its policies the MBA Program Administrator(s) shall serve as the primary administrative support person to a work-unit or department by performing a wide variety of confidential clerical and administrative functions on all official matters.

BBA (Hons) Program Administrator

Functional reporting - Program Director Administrative Reporting- University President

Under the direct supervision and full cooperation with the Program Director and in accordance with provisions of the relevant Higher Education regulations and the rules and regulations of the Firelake University Finland, and its policies the BBA Program Administrator(s) shall serve as the primary administrative support person to a work-unit or department by performing a wide variety of confidential clerical and administrative functions on all official matters.

Ph.D. Program Director

Functional and Administrative Reporting - University President

The Program Director shall provide leadership for the development and continuing review and evaluation of the University curriculum and programs. The Program Director will, in relation to new courses, identify the modules to be offered, obtain details of these from the Module Leaders for inclusion in the course document; submit the required information to President and Program Administrator. Provide leadership for the improvement of instructional effectiveness by encouraging or otherwise assisting staff to work on innovative projects and teaching techniques.

MBA Program Director

Functional and Administrative Reporting - University President

The Program Director shall provide leadership for the development and continuing review and evaluation of the University curriculum and programs. The Program Director will, in relation to new courses, identify the modules to be offered, obtain details of these from the Module Leaders for inclusion in the course document; submit the required information to President and Program Administrator. Provide leadership for the improvement of instructional effectiveness by encouraging or otherwise assisting staff to work on innovative projects and teaching techniques. 

BBA (Hons) Program Director

Functional and Administrative Reporting- University President

The BBA Program Director shall provide leadership for the development and continuing review and evaluation of the curriculum and programs. The Program Director will, in relation to new courses, identify the modules to be offered, obtain details of these from the Module Leaders for inclusion in the course document. Provide leadership for the improvement of instructional effectiveness by encouraging or otherwise assisting staff to work on innovative projects and teaching techniques.

IT and Network Infrastructure Analyst

Functional and Administrative Reporting –University President

IT and Network Infrastructure Analyst is responsible for installing, maintaining and supporting computer communication networks within an organization. Its goal is to ensure the smooth operation of communication networks in order to provide maximum performance and availability for their users (staff, clients, customers, suppliers, etc.).


Finance Manager

Functional and Administrative Reporting – University President

The Finance Manager is responsible for applying accounting principles and procedures to analyze financial information, prepare accurate and timely financial reports and statements and ensure appropriate accounting control procedures.

Facilities Manager Functions

Functional and Administrative reporting to President  

Facilities manager is responsible for the management of services and processes that support the core business of an organization. The Facilities Manager is to ensure that an organization has the most suitable working environment for its employees and their activities. The Facility Manager will focus on using best business practice to improve efficiency, by reducing operating costs whilst increasing productivity.

Project’s Manager

Functional and Administrative reporting to President

The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.

Student Welfare Officer

Functional and Administrative reporting to University President

Student Welfare Officer will facilitate effective partnership between students and staff of FUF. Work in partnership with colleagues and others to contribute to the reduction of disaffection, and social behavior and nonattendance in classes on the part of students.


Academic Board Composition

   *  Quality Assurance Coordinator
   *  Program Directors
   *  Modules Leaders
   *  The Program Administrator as Secretary to Academic Board
   *  One Visiting Faculty Representative
   *  One Student Representative
   *  The Welfare Officer

Quality Assurance Coordinator

It is overall responsibility of the Quality Assurance Coordinator to make certain that QA processes are in place and operating in an appropriate manner.

The post of Quality Assurance Coordinator has been established to develop quality assurance and enhancement procedures which are fully understood and implemented by staff delivering any program for which FUF has the responsibility for quality assurance. The Quality Assurance Coordinator is responsible to the Academic Board for advising on the quality management and enhancement strategy and the framework for assuring academic standards and promoting quality enhancement. It also oversees policy, procedure and regulatory frameworks and the Learning.

Teaching and Assessment Strategy.

The main responsibilities of Quality Assurance Coordinator are:

  • Assigns, reviews, and evaluates the work of professional, technical, and clerical staff.
  • Interprets and implements quality assurance standards.
  • To monitor unusual occurrences, report follow-up procedures.
  • To assist the President and Academic Board with records form revisions and procedures.
  • Reviews quality assurance standards, studies existing policies and procedures, and interviews personnel and students to evaluate effectiveness of quality assurance program.
  • Writes quality assurance policies and procedures.
  • Reviews and evaluates student’s feedback, applying quality assurance criteria.
  •  Performs quality-assurance functions to accomplish business coordination, monitoring, and reporting of quality assurance studies according to rules and procedures.
  • Responsible for knowing current QAA regulations and informing the President and Program Directors of any new and/or revised regulations imposed.
  • Responsible for achieving a satisfactory working and study environment in the University


Student welfare officer

Student Welfare Officer will facilitate effective partnership between students and staff of FUF. He / She works in partnership with colleagues and others to contribute to the reduction of disaffection, anti-social behavior and nonattendance in classes on the part of students. Provide a voice for students in Joint Board of Studies and other statutory bodies. It reports directly to University’s president.

President

  • The Student Welfare Officer (SWO) main role in the  is to help to ensure that students are secure, happy and settled so that they can get the maximum benefit from their course.
  • This requires the SWO to engage with a wide range of welfare issues among which students lifestyle, accommodation and housing are particularly important.
  • The SWO is encouraged to think creatively and to propose initiatives in these areas.
  • The SWO is also expected to be an active member of the small administrative team which supports the teaching activities of the school, helping colleagues with their duties where necessary, whether or not these are directly connected with student welfare, and playing a full part in the life of the school.
  • The SWO represents student voice in various FUF committees.

Overall responsibilities

  • To undertake the role of Education and Welfare Officer of the Students’ and, as such, to ensure that all students have equal access to all the services provided by the Firelake University Finland.
  • To act as the President Executive Officer responsible for the Students’ Equality and Diversity policies and practices and to represent the Students and student body with the  in these matters.
  • To work to enhance the student experience and to further the educational purposes of the University.
  • To represent the student body and key University boards and committees relating to academic and student support and welfare provision.
  • To support the University’s academic student representation system and to work to ensure maximum student representation is in place.
  • To ensure the development and effective operation of student advice centre and student support services and maximum promotion of these services to the whole of the student body.
  • To strive to ensure the provision of information and support to all students on academic and welfare issues.

Education and welfare issues

   *  Promote academic and welfare issues, both internally and externally.
   *  Assist individual members in academic and/or welfare issues and problems, ensuring that they are channeled
       appropriately for advice and monitor the progress of such cases.
   *  Assist groups of members with their academic and/or welfare problems, ensuring that they are channeled appropriately        for advice and monitor the progress of such cases.
   *  Work with the Student Representation Officer to co-ordinate student representation on  committees and facilitate
       student representatives’ training.
   *  Ensure students’ representation on all University examination and appeals panels, as required.
   *  Sit as a representative on the academic and welfare related  boards and committees.

Equality and diversity issues

Act as the Executive Officer responsible for the co-ordination and implementation of Equality and Diversity Policies, ensuring that the policies are kept up to date, implemented and adhered to, in line with University policies and legislation.